Frequently Asked Questions
Welcome to our FAQs! We’ve compiled a list of commonly asked questions to provide you with quick and informative answers.
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How does HR Diagnostics help me grow my HR Consultancy business?
HR Diagnostics is an excellent lead-generation tool to boost sales and revenue for your HR consultancy business. It offers a professional platform to engage potential clients effectively, helping you craft the ideal support package tailored to their needs.
The Action Plan feature in the HR Diagnostics tool delivers clear, actionable guidance for clients on addressing any “Red Flag” areas highlighted in their report, ensuring they know exactly what steps are needed to mitigate compliance risks.
How is the tool customised with my business branding?
During the onboarding process, you’ll have the option to upload your logo, a landing page image, and set your primary brand colour to personalise the tool. After setup, you can easily make further adjustments to your profile by accessing through your main Dashboard. Simply click on the icon in the top-right corner of the page and select “View Profile” to update your branding details anytime.
How do I get set up to use with my clients?
It’s really straightforward! Just go to the “Clients” tab in your Consultant Portal, and you’ll find a link in the top left corner under your logo. Copy this URL and send it to your client so they can set up their Client Account.
How quickly can I be set up and ready to use with my clients?
After subscribing to your package and completing the login and onboarding process, you can instantly allocate licences to your clients. The number of licences available will depend on your subscription level, allowing clients to set up their own Assessment Portals.
MANAGE ACCOUNT
What types of compliance areas does the assessment cover?
The assessment tool currently includes 8 main categories, each covering essential legal requirements that every employer must meet. They are as follows:
- Dignity & Respect
- Contractual Rights
- Essential HR Policies
- Recruitment Practices
- Statutory Time Off
- Pay & Benefits
- Record Keeping
- Workplace Safety
Which clients can use this digital HR Audit?
The HR Audit tool is available for clients based in England and Wales. However, please note that it may not cover additional compliance requirements for organisations regulated by bodies like Ofsted, FCA, CQC, and similar authorities with specific obligations.
How do I change my account details?
You can update your Personal, Company, Billing, and Security details by navigating to your main Consultancy Dashboard. Simply click on the icon in the top right corner and select “View Profile.
PAYMENT HELP
What payment options do you accept?
What are the fees and how do they work?
HR Diagnostics offers a licensed, white-label subscription for HR consultants, available on both monthly and annual plans. This flexible approach allows you to choose a subscription that aligns with your business needs. For detailed information on pricing and plan features, please visit our pricing page.
What is the difference between monthly and annual subscription?
Annual Subscription Benefits | Monthly Subscription Benefits |
Save total of 10% if paying 12 months subscription in advance | Cost of subscription is spread throughout the year, providing flexibility with cashflow |
Receive all client licences upon payment, providing you with the flexibility to use the licences as and when you need them. Monthly, they do expire if not used within the month. | Limited licences released but opportunity to purchase additional licences, as and when required. |
No need to provide 30 days notice to cancel subscription like monthly subscription requires. | Cancel anytime, providing 30 days notice |
Annual subscription payment automatically set up but can be cancelled immediately after. |
When will my monthly payment be charged?
Your subscription, whether monthly or annual, will begin from the date you activate your licence for the HR Diagnostic tool. For instance, if you start a monthly subscription on the 14th, your direct debit will also be scheduled for the 14th of each month.
How do I change my subscription option?
To upgrade or downgrade your subscription, simply email tania@hrdiagnostics.co.uk for assistance.
FIX A PROBLEM
I am having technical problems with the HR Diagnostic tool – what should I do?
Please raise a ticket via our contact page – https://app.hrdiagnostics.co.uk/support
I can't log in. What should I do?
Check that you’re using the correct email and password. If you’ve forgotten your password, click “Forgot Password” on the login screen to reset it.
Does the platform integrate with other software and tools?
Not currently, but as a start-up eager for feedback, we’d love to hear which software APIs would make your experience even better! Let us know what integrations you’d find valuable by emailing tania@hrdiagnostics.co.uk
How do i delete a client?
CONTACT US
How might I get in touch with you?
If you need to contact us for online support, you can do so by completing our contact form – https://app.hrdiagnostics.co.uk/support
Will I get free support?
As part of the support package, you will receive free technical support in relation to the HR Diagnostic tool. Any support over and above this may be subject to a fee.
Will I receive notifications of changes made to the HR Diagnostic Tool?
You will be notified of updates to the diagnostic tool, as and when they are made. You can view the notifications here – https://app.hrdiagnostics.co.uk/notify
LEGAL COMPLIANCE
How do you keep the software legally up to date when Employment Law changes?
All our assessment questions and action plan outputs have been ratified by the appropriate subject matter expert. HR Diagnostics engage UK Employment Solicitors, Health and Safety Specialists and GDPR experts to ensure that any changes in legislation are interpreted into the diagnostic tool.
PRIVACY, SECURITY AND LICENSING
Is your site secure?
I am outside the UK, can I use this tool with my clients?
Unfortunately, this HR Diagnostic tool is only available to businesses in England and Wales due to the Employment Legislation requirements.
How is my clients’ data protected?
Only you, as the HR Consultant, will have access to your clients contact details. The privacy notice can be found.
What is the License Policy?
Please see our Legal Page on our website – hrdiagnostics.co.uk/legal to read our terms of business and licence policy.
FIX A PROBLEM
I am having technical problems with the software, how do I get help?
Please raise a ticket via our contact page – https://app.hrdiagnostics.co.uk/support
How do I reset my password?
To reset your password, click “Forgot Password” on the login page, and follow the instructions sent to your email.
Does the platform integrate with other software and tools?
Not at the moment but there are plans to integrate other software via API. Watch this space!
CONTACT US
How might I get in touch with you?
If you need to contact us for online support, you can do so by completing our contact form – https://app.hrdiagnostics.co.uk/support
Will I get free support?
As part of the support package, you will receive free technical support in relation to the HR Diagnostic tool. Any support over and above this may be subject to a fee.
Will I receive notifications of changes made to the HR Diagnostic Tool?
You will be notified of updates to the diagnostic tool, as and when they are made. You can view the notifications here – https://app.hrdiagnostics.co.uk/notify
LEGAL COMPLIANCE
How do you keep the software legally up to date when Employment Law changes?
All our assessment questions and action plan outputs have been ratified by the appropriate subject matter expert. HR Diagnostics engage UK Employment Solicitors, Health and Safety Specialists and GDPR experts to ensure that any changes in legislation are interpreted into the diagnostic tool.
PRIVACY, SECURITY AND LICENSING
How do I know that HR Diagnostics portals are secure?
HR Diagnostics prioritises data security rigorously, implementing several layers of protection to safeguard sensitive information. Here’s a breakdown of how security is managed:
Data Encryption
In Transit: All data transferred between users and the platform is encrypted using TLS (Transport Layer Security), ensuring that information is secure from interception.
- At Rest: Stored data is encrypted with robust encryption standards, protecting information even if there were a breach in the physical storage infrastructure.
Secure Software Development Lifecycle (SDLC)
- Security is embedded into the development lifecycle, following best practices like secure coding standards, code reviews, and vulnerability assessments. Regular penetration testing is also performed to identify and mitigate potential vulnerabilities early on.
- Data Privacy Compliance
HR Diagnostics is designed in compliance with GDPR, ensuring that user data is handled, stored, and processed in line with strict data protection regulations.
I am outside the UK, can I use this tool with my clients?
Unfortunately, this HR Diagnostic tool is only available to businesses in England and Wales due to the Employment Legislation requirements.
How is my clients’ data protected?
Only you, as the HR Consultant, will have access to your clients contact details. The privacy notice can be found on our legal page – https://hrdiagnostics.co.uk/legal/
Where can I find your terms of business?
Please see our Legal Page on our website – hrdiagnostics.co.uk/legal to read our terms of business and privacy policy.
