FAQs

HR Diagnostics is a digital HR Health Assessment tool designed to help businesses identify and resolve compliance risks efficiently. By automating the HR audit process, the software streamlines assessments, making it easier for your clients to meet legal obligations while improving transparency, accountability, and compliance management.

HR Diagnostics is specifically designed for outsourced HR consultancy businesses and employment lawyers to use with their clients. It offers a digital, structured approach to HR compliance, helping consultants identify risks, mitigate legal exposure, and provide tailored action plans.

HR Diagnostics modernises and automates the traditional, manual HR audit process. Unlike conventional audits, which are often time-consuming and labour-intensive, HR Diagnostics provides:

✅ Automated assessments for faster results

✅ Increased accuracy with real-time risk analysis

✅ Instant reports and action plans to address compliance gaps

✅ A more structured, user-friendly approach for HR consultants and clients

HR Diagnostics assesses compliance across several key HR areas, including:

Dignity & Respect

Contractual Rights

Essential HR Policies

Recruitment Practices

Statutory Time Off

Pay & Benefits

Record Keeping

Workplace Safety

📢 Coming Soon: Additional categories such as Employee Relations, Onboarding, and Offboarding!

Conducting an HR Audit with a new or prospective client helps you gain a comprehensive understanding of their HR compliance risks, including legal, financial, and reputational concerns. It also highlights areas for improving employment practices. 

The digital assessment tool provides a structured foundation, enabling you to build the right level of support package tailored to your client’s needs

The HR Diagnostics tool is suitable for any business operating in England and Wales. 

However, it excludes organisations that fall under specific regulatory bodies with additional compliance obligations, such as Ofsted, FCA, and CQC.

HR Diagnostics serves as a powerful lead generation tool, allowing you to engage prospective clients and demonstrate the value of HR compliance. It provides a professional platform to assess risks, tailor HR support packages, and ultimately increase sales and revenue for your consultancy.

A key feature of the tool is the automated action plan, which offers clear, step-by-step guidance on addressing "Red Flag" risks identified in the HR audit, helping you provide proactive and strategic HR support.

HR Diagnostics allows full custom branding to reflect your consultancy’s identity. During the onboarding process, you can:

✅ Upload your logo

✅ Choose your primary branding colours

✅ Add your team’s photos to create a more personalised experience for your clients

Once you’ve completed the onboarding process and subscribed to a package, you can start adding client details immediately, allowing them to access the diagnostic tool right away.

To get started:

1. Navigate to the Clients tab within your HR Diagnostics platform.

2. Copy your unique subdomain URL (found above your client details).

3. Share the URL with your clients so they can register.

Your client will need to create an account using your bespoke URL to access their license.

The completion time depends on whether you guide the client through the process or they complete it independently. If done independently, the duration may vary based on their HR, Health & Safety, and GDPR knowledge.

Typically, the audit takes no more than a couple of hours.

The assessment is broken into bite-sized, manageable sections for ease of completion.

Responses are automatically saved, so clients can pause and resume at their convenience.

Yes! We provide a range of resources to help you get started, including:

✅ Onboarding videos

✅ Webinars

✅ Personalised training sessions (available at an additional cost)

This depends on the subscription package you choose. To view available packages, please visit the Pricing page on our website.

Both you and your client can monitor their progress through a percentage completion tracker. Additionally, within your portal, you can view:

📌 The client’s last activity date

📌 A progress bar that gives real-time insights into their assessment status

Your HR Consultancy portal allows you to manage multiple client accounts via the "My Clients" page within your dashboard. Here, you can:

✅ View a list of all your clients

✅ Access individual client accounts by clicking the "Go" button under the "Go to Client" heading

No, the Software Licence Agreement is specific to you and cannot be transferred to another user. 

However, if you refer another consultant to set up their own account, you will receive a one-time referral bonus in the form of a £20 Amazon voucher.

Yes, your data belongs to you and your clients. However, please note that if you cancel your subscription, all stored data will be automatically deleted.

You can update your Personal, Company, Billing, and Security details by visiting your User Profile.

✅ Comprehensive Digital HR Audit Tool – Conduct in-depth HR compliance assessments for your clients with an easy-to-use, fully digital platform.

✅ Dynamic Reporting & Risk Analysis – Gain real-time insights into client compliance risks with automatically generated reports.

✅ Tailored Action Plans – Provide clients with step-by-step recommendations to address compliance gaps and improve HR practices.

✅ Extensive HR Toolkit – Access a range of resources, including templates, policies, and toolkits, to maximise the benefits of HR Diagnostics.

✅ Knowledge Hub Access – Stay up to date with the latest employment law guidance and HR documentation, reviewed by legal experts.

✅ Custom Branding Options – Personalise your dashboard with your logo, brand colours, and team individual photos for a seamless client experience.

✅ Client Progress Tracking – Monitor client completion rates and last activity dates with real-time tracking tools.

✅ Automated Notifications & Reminders – Keep clients on track with automated alerts, progress updates, and follow-up reminders.

✅ Regular Software Updates – Ensure compliance with the latest employment laws, HR regulations, and best practices through automatic system updates.

Our payment processing is via Stripe and you can use various forms of payment. 

HR Diagnostics works as a licenced, white label subscription for HR Consultants, on either a monthly or annual basis. 

Annual Subscription Benefits

- Save a total of 10% by paying for 12 months in advance.

- Receive all client licenses upon payment, allowing you to use them as needed.

- No requirement to provide 30 days' notice to cancel.

- Annual subscription payment is set up automatically but can be cancelled immediately after payment.

Monthly Subscription Benefits

- The subscription cost is spread throughout the year, offering greater cash flow flexibility.

- Licenses are released on a monthly basis and expire if not used within the month.

- Can be cancelled anytime with 30 days' notice.

- Opportunity to purchase additional licenses as needed.

Your subscription, whether monthly or annually, will commence with effect of the date you take out the licence to use the HR Diagnostic tool. 

So for example, if you take out a monthly subscription that commences on 14th of the month, your direct debit will be taken on the 14th of the month allocation of licences will renew on the 14th of each month.

You can upgrade or downgrade your subscription by contacting us directly via the contact page on the platform. https://app.hrdiagnostics.co.uk/support

If a subscription payment is missed, your account may be temporarily suspended until the payment is successfully processed. 

Monthly subscription payments are deducted automatically, but if you choose to cancel, you will still be invoiced for the 30-day cancellation period. To avoid service interruptions, ensure your payment details are up to date.

We currently do not offer the option to pause subscriptions. However, you can cancel your subscription at any time and restart when you're ready. 

Please note that cancelling will result in the deletion of your previous data, meaning you will be starting a new subscription from scratch.

Yes, HR Diagnostics is accessible on mobile devices. However, for the best user experience, we recommend using a tablet, laptop, or desktop.

Each license is assigned to an individual user. However:

- Users can delegate tasks to colleagues within their business.

- The HR Risk Report can be downloaded as a PDF and shared internally.

Yes, the HR Risk Report is generated as a PDF document that can be downloaded, shared, and printed.

HR Diagnostics ensures compliance by continuously updating its assessment questions and action plans. 

Updates are reviewed and ratified by UK Employment Solicitors, Health & Safety Specialists, and GDPR experts to reflect the latest legal requirements and HR best practices.

Your data, along with your clients' data, is securely stored in the cloud and protected by strict GDPR-compliant security protocols to ensure confidentiality and integrity.

No, HR Diagnostics is currently only available to businesses in England and Wales due to specific employment legislation requirements.

As an HR Consultant, only you have access to your clients' contact details and compliance data. We follow robust security measures to safeguard all stored information. For full details, please refer to our [Privacy Notice] (Insert Privacy Notice Link Here).

For detailed information on our terms of business, please click here.

Please raise a support ticket via our Contact Page, and our team will assist you as soon as possible.

Yes, HR Diagnostics integrates with third-party software that has an open API. We are also working on future integrations with leading HR tech platforms. Stay tuned for updates!

If your client is unable to log in, they can reset their password by clicking “Forgot Password” on the login page. If issues persist, they can contact our team by raising a ticket from the login page.  

If your payment is declined:

-nDouble-check your billing details and ensure your card details are up to date.

- Contact your bank or payment provider to check for any restrictions.

- If the issue persists, reach out to our support team for further assistance.

For the best experience:

Ensure you have a stable internet connection.

Use an updated browser (Google Chrome or Firefox recommended).

Avoid running multiple applications in the background.

If the issue persists, raise a support ticket on your HR Consultancy portal -  Contact Form. 

For online support, please complete our Contact Form, and our team will assist you as soon as possible.

Yes, you will receive free technical support for issues related to the HR Diagnostic tool. However, additional support services beyond standard troubleshooting may be subject to a fee.

Yes, you will be notified of any updates to the HR Diagnostics tool as they are released. You can view the latest updates anytime by visiting our Notifications Page.