FAQs

HR Diagnostics is a digital HR Health Assessment tool designed to help businesses identify and resolve compliance risks efficiently. By automating the HR audit process, the software streamlines assessments, making it easier for your clients to meet legal obligations while improving transparency, accountability, and compliance management.

HR Diagnostics is specifically designed for outsourced HR consultancy businesses and employment lawyers to use with their clients. It offers a digital, structured approach to HR compliance, helping consultants identify risks, mitigate legal exposure, and provide tailored action plans.

HR Diagnostics modernises and automates the traditional, manual HR audit process. Unlike conventional audits, which are often time-consuming and labour-intensive, HR Diagnostics provides:

✅ Automated assessments for faster results

✅ Increased accuracy with real-time risk analysis

✅ Instant reports and action plans to address compliance gaps

✅ A more structured, user-friendly approach for HR consultants and clients

Each client you run an audit for requires a client licence. The number of licences included depends on your package. Licences are assigned to individual clients — they can't be transferred between clients or shared.

The HR Diagnostics tool is suitable for any business operating in England and Wales. 

HR Diagnostics allows full custom branding to reflect your consultancy’s identity. During the onboarding process, you can:

✅ Upload your logo

✅ Choose your primary branding colours

✅ Add your team’s photos to create a more personalised experience for your clients

HR Diagnostics assesses compliance across several key HR areas, including:

Dignity & Respect

Contractual Rights

Essential HR Policies

Recruitment Practices

Statutory Time Off

Pay & Benefits

Record Keeping

Workplace Safety

Employee Relations

HR Diagnostics serves as a powerful lead generation tool, allowing you to engage prospective clients and demonstrate the value of HR compliance. It provides a professional platform to assess risks, tailor HR support packages, and ultimately increase sales and revenue for your consultancy.

A key feature of the tool is the automated action plan, which offers clear, step-by-step guidance on addressing "Red Flag" risks identified in the HR audit, helping you provide proactive and strategic HR support.

Instantly! Once you’ve subscribed to a package, you can start adding client details immediately, allowing them to access the diagnostic tool right away.

To add a client to your HR Consultant portal:

1. Go to the “My Clients” tab in your HR Consultant dashboard.
2. Select “Invite Client” (right‑hand side, halfway down the page).
3. Enter the client’s email address and create a temporary password for them.

1. The client will receive an email invitation prompting them to register and access their account.

The time required varies depending on whether you guide the client through the audit or they complete it independently. When clients work through it on their own, the duration can differ based on their existing HR, Health & Safety, and GDPR knowledge.

Most clients complete the audit in around 2–3 hours.

To make the process manageable:

1. The assessment is divided into bite‑sized, easy‑to-follow sections.
2. Progress is saved automatically, so clients can pause and return at any time.
3. You can agree a realistic timeframe with the client in advance to ensure they block out dedicated time to complete it.

Yes! We provide a range of resources to help you get started, including:

✅ Onboarding videos

✅ Webinars

✅ Personalised training sessions (available at an additional cost)

This depends on the subscription package you choose. To view available packages, please visit - https://app.hrdiagnostics.co.uk/packages

Both you and your client can monitor their progress through a percentage completion tracker. Additionally, within your portal, you can view:

📌 The client’s last activity date

📌 A progress bar that gives real-time insights into their assessment status

You can update your Personal, Company, Billing, and Security details by visiting your User Profile.

Your HR Consultancy portal allows you to manage multiple client accounts via the "My Clients" page within your dashboard. Here, you can:

✅ View a list of all your clients

✅ Access individual client accounts by clicking the "Go" button under the "Go to Client" heading

No, the Software Licence Agreement is specific to you and cannot be transferred to another user. 

However, if you refer another consultant to set up their own account, you will receive a one-time referral bonus in the form of a £20 Amazon voucher.

Yes, your data belongs to you and your clients. However, please note that if you cancel your subscription, all stored data will be automatically deleted.

Yes, you automatically get a free 7-day trial to use with one client when you sign up. You just need to remember to cancel your trial before the expiry date.

Go to your HR Consultant portal - click on top right icon - view profile - billing - select the option to either cancel the trial completely or end trial so you can recieve all client licences that you have subscribed to. 

HR Diagnostics works on a monthly subscription basis. You can select the plan that suits your consultancy (Starter, Professional, or Growth), and then add or remove client licences as your workload changes.To see the subscription packages, click here-https://app.hrdiagnostics.co.uk/packages

Our payment processing is via Stripe and you can use various forms of payment. 

That depends on how many clients you're planning to run audits with. Here's a quick overview:

•  Starter — ideal if you're just getting started or have a small client base

•  Professional — for consultants running multiple client audits with interchangeable licences

•  Growth — for practices running larger volumes, with the option to purchase additional top-up licences

Full package details and pricing are at https://app.hrdiagnostics.co.uk/packages.

We can increase Subscription Fees at the start of each Renewal Period (i.e. after your initial 12-month term). We'll always give you at least 30 days' written notice before any increase takes effect.

Any increase is capped at the higher of 10% above your current fee or the UK Consumer Prices Index (CPI) rate for the preceding 12 months — whichever is greater. We won't suddenly double your subscription on renewal.

Digital HR Audit Tool for full HR compliance assessments.

Automated Reports & Risk Analysis with real‑time insights.

Implementation Roadmap (CSV Action Plan) with clear, step‑by‑step recommendations.

HR Toolkit — Sales, marketing and strategy resources designed to help HR consultants position and sell the tool effectively.

Knowledge Hub Access with legally reviewed HR guidance.

Custom Branding for a seamless, white‑label client experience.

Client Progress Tracking and activity monitoring.

Automated Notifications to keep clients on track.

Customisable Features you can toggle on/off to flex your offer and upsell services.

Regular Software & Compliance Updates

No. All Subscription Fees are quoted exclusive of VAT. VAT at the applicable rate will be added to your invoices. Our VAT number is 508094101.

Your subscription begins automatically at the end of your 7‑day trial.

For example, if your paid monthly subscription starts on the 14th of the month, your direct debit will also be taken on the 14th of each following month.

You can upgrade or downgrade your subscription by visiting the Plans & Pricing Page on the website, as follows: https://app.hrdiagnostics.co.uk/packages

If a subscription payment is missed, your account may be temporarily suspended until the payment is successfully processed. 

To avoid service interruptions, ensure your payment details are up to date.

Yes. All packages carry a 12-month minimum term, regardless of which plan you're on. Monthly billing doesn't mean month-to-month — you're committing to 12 months from your Effective Date.

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Go to your browser settings, search for “Clear browsing data,” select cache and cookies, then confirm. Close all browser windows afterwards.

Please contact support with:

A short description of the issue

Screenshots (if possible)

The browser you’re using (Chrome, Edge, Safari, etc.)

The date and time the issue occurred

This helps us investigate quickly.

HR Diagnostics ensures compliance by continuously updating its assessment questions and action plans. 

Updates are reviewed and ratified by UK Employment Solicitors, Health & Safety Specialists, and GDPR experts to reflect the latest legal requirements and HR best practices.

Your data, along with your clients' data, is securely stored in the cloud and protected by strict GDPR-compliant security protocols to ensure confidentiality and integrity.

No, HR Diagnostics is currently only available to businesses in England and Wales due to specific employment legislation requirements.

As an HR Consultant, only you have access to your clients' contact details and compliance data. We follow robust security measures to safeguard all stored information. For full details, please refer to our [Privacy Notice] (Insert Privacy Notice Link Here).

For detailed information on our terms of business, please click here.

For online support, please complete our Contact Form, and our team will assist you as soon as possible.

Yes, you will receive free technical support for issues related to the HR Diagnostic tool. However, additional support services beyond standard troubleshooting may be subject to a fee.

Yes, you will be notified of any updates to the HR Diagnostics tool as they are released. You can view the latest updates anytime by visiting our Notifications Page.